Privacy policy

Last updated: [DATE]

This policy explains how [YOUR COMPANY NAME] ("we", "us") handles information collected through [DOMAIN] and through calls placed to the phone number shown on this site. [YOUR COMPANY NAME] is an Optimum Authorized Reseller. This site is not operated by Optimum, and Optimum's own privacy policy governs the information you provide to Optimum after your account is created.

Information we collect

• Information you give us. The service address you enter to check availability, and the name, phone number, email address and service preferences you provide when you call or ask us to place an order.
• Order information. The plan you select and details required by Optimum to open an account. Credit checks and identity verification are performed by Optimum, not by us.
• Automatically collected information. IP address, device and browser type, referring page, advertising click identifiers, and pages viewed on this site.
• Call information. Calls to our sales line may be recorded or monitored for quality and training. You will be notified at the start of the call.

How we use information

• To check service availability at your address and quote current offers
• To place and service the order you ask us to submit to Optimum
• To respond to your questions about an order we placed
• To measure and improve our advertising, and to detect fraud and abuse
• To meet legal, tax and recordkeeping obligations

How we share information

We share the information needed to place your order with Optimum (CSC Holdings, LLC / Altice USA). Once your order is submitted, Optimum handles that information under its own privacy policy. We also use service providers — hosting, call handling, CRM and advertising measurement — who process information only on our instructions. We disclose information where required by law or to protect our rights.

We do not sell your personal information, and we do not share it with unaffiliated third parties for their own marketing.

Advertising and analytics

This site may use cookies and similar technologies from advertising and analytics providers to measure campaign performance. [LIST THE TAGS YOU ACTUALLY DEPLOY — e.g. Google Ads conversion tracking, call tracking, analytics — AND LINK EACH PROVIDER'S PRIVACY POLICY. Remove this section entirely if you deploy none.]

Your choices

• Marketing calls and texts. Ask us to stop at any time by replying STOP to a text, telling an agent, or emailing [SUPPORT EMAIL].
• Access, correction and deletion. Email [SUPPORT EMAIL] to request a copy of the information we hold about you, to correct it, or to ask us to delete it. We respond within the timeframe required by applicable law.
• Cookies. Most browsers let you block or delete cookies. Blocking them may affect how parts of this site work.
• State privacy rights. Residents of certain states have additional rights, including the right to opt out of targeted advertising. [ADD THE SPECIFIC STATE-LAW DISCLOSURES YOUR COUNSEL REQUIRES FOR THE STATES YOU ADVERTISE INTO.]

Data retention and security

We keep order records for as long as needed for the purposes above and to meet legal and contractual obligations, then delete or de-identify them. We use reasonable administrative and technical safeguards, though no method of transmission or storage is completely secure.

Children

This site is intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided information, contact [SUPPORT EMAIL] and we will delete it.

Changes to this policy

We may update this policy. Material changes will be posted here with a new "last updated" date.

Contact us

[YOUR COMPANY NAME]
[STREET ADDRESS]
[CITY], [STATE] [ZIP]
[SUPPORT EMAIL] · 844-473-1752